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Credit Card Queries
Yes, we accept Visa and Mastercard, subject to availability for your country and order.
Select the Visa/Mastercard option at checkout. You may then see a list of authorised third-party payment providers. Choose one and follow its secure payment instructions.
The payment provider may request identity or KYC verification to prevent fraud and comply with its requirements. Any requested information should be submitted only through the provider’s official secure page.
Never send your complete card number, CVV, OTP, banking password or identity documents to our support team. If the card option is unavailable or your payment is declined, try another payment method shown at checkout or contact your bank.
Your payment may appear on your bank or credit-card statement under the name of the authorised payment provider that processed the transaction, rather than the store name. The exact merchant descriptor can vary depending on the provider selected at checkout.
After a successful payment, we will send you a confirmation email containing your order details, payment amount and the merchant descriptor associated with the transaction. Please keep this email so you can identify the charge.
If you do not recognise a transaction, compare its amount, date and descriptor with your payment confirmation. You can also contact our support team with your order number. If you contact your bank, describe the transaction accurately and answer all security questions truthfully.
Never share your complete card number, CVV, OTP, password or banking security information with our support team.
If the amount on your bank statement is higher than your order total, the difference may be a foreign-transaction fee, currency-conversion charge or exchange-rate adjustment applied by your card issuer. Card payments may be processed internationally, and some banks charge an additional fee, often around 2–5%. These bank-imposed fees are not received by us or our payment provider.
Please compare the amount in your order confirmation with the original transaction amount on your statement. Your bank can confirm whether the difference is a foreign-transaction or currency-conversion fee.
Before trying another payment, make sure international online transactions are enabled on your card and ask your bank about any applicable fees. Enabling international transactions does not remove the fees unless your bank agrees to waive them.
We normally send a payment-confirmation email within 24 hours after the payment is approved. If the original transaction amount itself is incorrect, or you see duplicate completed charges, contact our support team with your order number, transaction date and charged amount.
You can place a new order using any available payment method. Orders for which no payment was successfully completed will not be processed and are normally cancelled automatically after a few days.
Before paying again, check your order history and bank account. A failed card attempt may sometimes appear as a temporary pending authorisation, even though the order remains unpaid. Your bank controls when that pending authorisation is released.
If you have several pending orders, contact our support team with the relevant order numbers and tell us which order you want to keep. We can cancel the unpaid duplicates. After completing the new payment, check that you have received only one successful payment confirmation.
If two charges appear, confirm whether they are completed charges or temporary pending authorisations. Contact our support team immediately if two payments have been completed.
Highstreetpharma and its payment processor do not normally require a separate telephone verification call. However, your bank may ask you to confirm the transaction or may block it if international online payments are not enabled on your card.
If your payment is declined, contact your bank using the official number printed on the back of your card. Ask whether international online transactions are enabled and whether the payment requires authorisation. Always describe the transaction accurately and answer the bank’s security questions truthfully.
Your bank may also apply a foreign-transaction or currency-conversion fee, which can vary by card and issuer. Before retrying, ask your bank whether any such fee applies.
Never share your complete card number, CVV, OTP, password or banking security information with Highstreetpharma support.
We’re sorry you’re unhappy with your order. Please contact our support team first with your order number and a brief description of the issue. We’ll review your case under our refund and reshipment policy and explain the available resolution.
If you do not recognise the merchant name on your statement, compare the transaction date and amount with your payment-confirmation email. The charge may appear under the name of the payment provider rather than our website. We can help you verify the descriptor.
If you believe a payment was genuinely unauthorised, contact your bank promptly. You may also have the right to dispute a transaction through your card issuer. Nothing in our refund process limits any rights available to you through your bank or applicable law.
Please do not request or accept both a merchant refund and a chargeback for the same transaction, as this could result in a duplicate reimbursement. If a dispute is already open, let our support team know so the case can be handled correctly.
We can refund via Crypto which is processed in just 2-3 working days upon refund approval. We provide refunds in case if the product arrived damaged or if the order is stuck over customs for USA, UK and AU.
Crypto Payment
You can receive the cryptocurrency discount by selecting the crypto payment option at checkout and then you can complete the payment. If you are a newbie then you can follow our step-by-step beginner’s guide. The guide explains how to create a wallet, buy the required cryptocurrency, and complete your payment.
If you sent the correct amount to the provided wallet address before the payment deadline, your payment may still be awaiting confirmation or manual verification. Please allow up to 24 hours for the order status to update. Shipping and tracking information will appear in your account once the order has been processed and dispatched.
If the status has not changed within 24–48 hours, email [email protected] with your order number, transaction ID and payment amount. Do not make another payment unless support confirms that it is required. Never share your wallet password, private key or recovery phrase.
You can send the outstanding amount to the same wallet address using the same cryptocurrency and network. Before sending it, check that the address is still valid and remember to include any new transaction fee.
If you need a new wallet address or are unsure how much remains unpaid, contact [email protected] with your order number and transaction ID. Never share your private key, wallet password or recovery phrase.
Please email us on [email protected] with your order number, transaction ID, amount sent and cryptocurrency used. Once the payment has been verified, the additional value can be applied to extra products. Support will confirm the available options with you before changing the order.
Yes, you can select any alternative payment method available at checkout. However, cryptocurrency payments may qualify for special discounts because their processing costs can be lower than those of some other payment methods.
If you would like to use Crypto, follow our step-by-step beginner’s guide to learn how to create a wallet, purchase BTC and complete the payment safely. Bitcoin transactions are recorded on a public blockchain and are not completely anonymous. Always verify the wallet address, network and amount before sending funds.
Crypto legal and regulatory status varies by country. In many places, buying, holding and exchanging Crypto is permitted, but local restrictions and tax obligations may apply. The legality of purchasing a particular product is a separate issue and depends on the product, prescription requirements and the laws in your location.
Crypto transactions are recorded on a public blockchain, so they are not completely anonymous. They are also generally irreversible. If you decide to use cryptocurrency, check your local rules and follow our beginner’s guide carefully. Services such as Binance or Kraken may be available depending on your country and may require identity verification.
You are not required to use Bitcoin. If you are uncomfortable with cryptocurrency, choose another payment method available at checkout.
Select Crypto as your payment method at checkout. A unique payment wallet address and the required amount will be displayed for your order. Copy the address into your wallet, confirm that you are using the Crypto network, and verify every character before sending the payment.
Only use the wallet address shown on the official checkout page for that specific order. Do not send Crypto to an address received through an unexpected email or message. If the address is missing or the payment window has expired, contact [email protected] before transferring funds.
Shipping Queries
We ship to the United States, United Kingdom and Australia with Express Shipping. We ship to the EU with a guaranteed EU delivery option only. Enter your delivery address at checkout to confirm whether shipping is currently available to your country.
Orders sent using Free Airmail or Express Shipping are not eligible for a refund or reshipment when shipping to the following destinations due to customs restrictions:
Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czechia, Denmark, Germany, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Jordan, Mexico, the Netherlands, New Zealand, Norway, Pakistan, Peru, Poland, Russia, Saudi Arabia, Serbia, South Africa, Sweden, Taiwan, the United Arab Emirates and other European Union countries.
For eligible nootropic orders going to EU countries, Guaranteed EU Delivery may be available. Select “Guaranteed EU Delivery” at checkout to receive the coverage associated with that option. Availability and terms should be confirmed before placing the order.
Customers are responsible for checking local import, prescription and customs requirements.
Shipping may still experience delays because of changing regulations, route disruptions and occasional flight cancellations. Delivery times can vary considerably, even for parcels dispatched from the same location on the same day.
The current estimated delivery time for Free Express Shipping is approximately 8–30 days, although some packages may take a month or longer. This estimate is not a guaranteed delivery date. Check your tracking information for the latest update, and contact customer support if the parcel has not moved beyond the stated delivery window.
We currently offer two shipping options:
Free Express Shipping
All standard orders are shipped using Express Shipping at no additional cost. Parcels may be handled by carriers such as Singapore Post, India Post or Swiss Post, depending on the dispatch location and destination. The estimated delivery time is approximately 15–35 days, but customs checks and transport disruptions may cause delays.
Guaranteed EU Delivery
This option is available for eligible nootropic orders delivered to European Union countries. Parcels are routed through the EU, and the estimated delivery time is approximately 12–30 days. The charge depends on the order quantity and is displayed at checkout.
Free Airmail is no longer offered as a separate service. If it appears on an older page or order record, the parcel will be sent using the current Express Shipping service. Delivery estimates are not guaranteed unless the selected option’s terms explicitly say otherwise.
We do not currently offer a shipping service that guarantees delivery within one week.
Free Express Shipping generally takes approximately 15–35 days. For eligible EU orders, Guaranteed EU Delivery typically takes around 12–30 days. These are estimates rather than guaranteed arrival dates, and customs processing or transport disruptions may cause further delays.
If you need the order within seven days, we recommend not placing the order because we cannot promise that it will arrive by your deadline.
Eligible modafinil orders can be shipped to supported European Union destinations using the paid “Guaranteed EU Delivery” option. This service is available for qualifying orders of up to 130 tablets and routes the parcel through the EU.
If customs stops or seizes a qualifying package shipped with this option, we will either reship the order at no additional cost or provide a full refund, subject to the Guaranteed EU Delivery terms. Contact customer support with your order number, tracking details and any official customs notice to make a claim.
Estimated delivery times depend on the destination and selected shipping method:
- Express Shipping: approximately 8–35 days
- Guaranteed EU Delivery: approximately 12–30 days for eligible EU orders
- Other international destinations: delivery may take longer because of customs processing, local postal services and transport disruptions
Delivery estimates begin when the order is dispatched, not when it is placed. They are not guaranteed arrival dates.
If tracking has not updated or the parcel has not arrived after the estimated delivery window, contact support with your order number and tracking details. Refunds and reshipments are handled according to the coverage and waiting period of the shipping option selected at checkout.
No. We do not currently offer domestic USA-to-USA shipping. Orders delivered to the United States are dispatched internationally and takes are 8-25 days to arrive
Tracking may not become active immediately after dispatch. Depending on the carrier, the tracking page may display “Tracking details not found,” “Label created” or “Pre-shipment” until the first postal scan or until the parcel reaches the destination country.
Please allow 5–7 business days after receiving the shipping confirmation email for tracking to activate. Once new tracking information becomes available, you may receive an email notification.
Express parcels are generally delivered within approximately 8–25 days, although customs checks, flight disruptions and delayed carrier scans may extend this timeframe. If tracking is still unavailable after seven business days, contact customer support with your order number and tracking number.
Express Shipping is currently included with standard orders at no additional cost for some products. If your receipt shows a separate Express Shipping charge, ask support to verify what service or fee was applied.
Contact customer support immediately with your order number and the corrected shipping address. The address can only be changed before the parcel is dispatched from the warehouse.
Once the shipment has left the origin country, we usually cannot change or redirect it. Do not place a duplicate order unless support advises you to do so. For security, support may ask you to verify your order details before updating the address.
Customs Clearance Queries
We serve millions of consumers on a regular basis, and the vast majority of items are delivered without a hitch. When your package is seized by customs, the worst that can happen is that it is destroyed or that it is detained and never released. There has never been a case where someone was prosecuted or fined for obtaining modafinil online. As a result, you can place your order without fear.
If your order is seized and you are from the United States, the United Kingdom, or Australia, or if you ordered with Guaranteed EU delivery, we will send you a reshipment or a full refund, no questions asked.
Please note that we do not provide refunds or reshipments for Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czech, Denmark, Germany, Hungary, Israel, Iceland, India, Indonesia, Italy, Japan, Jordan, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Russia, Norway, Saudi Arabia, Serbia, Sweden, South Africa, Taiwan, United Arab Emirates, or any other EU country for orders placed with Free Airmail/Express shipping due to strict customs regulations.
Customs-clearance rates vary by destination, product, quantity, documentation and current enforcement practices. We cannot predict whether an individual package will clear customs or provide a reliable success percentage without current shipment data.
Standard parcels dispatched from outside the EU may be inspected, delayed, returned or seized. Guaranteed EU Delivery uses a specialised EU route and provides refund or reshipment coverage for qualifying orders under the service terms, but it does not exempt packages from customs controls or guarantee that they will clear inspection.
The chances of the shipment being released once it has been seized are slim to none. You can, however, wait 7-10 days for it to update. If it doesn’t, please contact us at [email protected], and we will do everything we can to assist you. If your country is on the list of eligible nations for reshipment, we will ship to you.
Email [email protected] with:
- Your order number
- Tracking number
- A clear copy of the official customs seizure or destruction notice
- Confirmation of whether you prefer a refund or replacement shipment
Refund or reshipment eligibility depends on the destination and shipping method used:
- Orders delivered to the United States, United Kingdom or Australia will qualify under the applicable shipping terms.
- Eligible orders placed with Guaranteed EU Delivery may qualify for a full refund or free reshipment.
- Orders sent using Express Shipping to excluded destinations do not include customs-seizure coverage.
Excluded destinations for standard shipping currently include Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czechia, Denmark, Germany, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Jordan, Mexico, the Netherlands, New Zealand, Norway, Pakistan, Peru, Poland, Russia, Saudi Arabia, Serbia, South Africa, Sweden, Taiwan, the United Arab Emirates and other EU countries.
Support will review the order, shipping coverage and customs documentation before confirming the available resolution. Keep the original customs letter until the claim is completed.
Email [email protected] with your order number, tracking number and a copy of the customs request. Support can provide an invoice containing the accurate product description, quantity, purchase value and order details.
Refunds and Reshipment Queries
We cannot currently issue refunds directly through PayPal, Mastercard or gift cards because these payments are handled by third-party processors and the available refund methods are restricted.
Contact [email protected] with your order number and original payment details. Support will confirm the refund options legally available for your transaction. If a Bitcoin refund is offered, you will need to provide a public BTC wallet address and agree to the amount, exchange rate, network fee and processing terms before it is sent.
Bitcoin transactions are recorded on a public blockchain and are generally irreversible; they are not completely anonymous. Never share your wallet password, private key, recovery phrase or verification codes. Do not create a crypto wallet unless you understand and accept how the refund will work.
Despite things opening up and returning to normal, shipping has been hampered to some degree by continually changing laws and regulations, as well as partial flight cancellations due to Middle East War on and off. Hence parcels are still moving slower than usual. Even for orders dispatched from the same place on the same day, some packages arrive in 10 days and some in a month or little more. In general the normal time frame with Free Express Shipping is 8-30 days these days.
So, just because your tracking shows no information or says ‘tracking details not found in the carrier’s system’ or ‘item bagged,’ it doesn’t imply your parcel hasn’t been shipped. The tracking may not update until the package reaches the recipient’s country. Please allow 3-5 days for the tracking to become available. At the moment, a delivery takes anything from 8 to 30 days. So you are requested to allow that time.
We work hard every day and night to ensure that your experience on our website and with our delivery partners is positive. Some unforeseen delays are unavoidable in the current situation; please accept our apologies.
Packages can potentially arrive in 30 days in some unusual situations. So, if it doesn’t arrive within 30 days, we’ll reship it or refund your money.
NOTE: ALL FREE AIRMAIL SHIPPING OR FREE EXPRESS SHIPPING PACKAGES ARE SENT BY EXPRESS SHIPPING BY DEFAULT SINCE 1.10.21.
Reship and Refund Policy
It is applicable if:
- Your package didn’t make it through customs after a month for US, UK and AU with Free Express Shipping and EU countries for Guaranteed EU delivery.
- If you receive any damaged product. ( please submit substantial information in the form of pictures of your package at [email protected] to claim your refund.)
- If you received an incomplete order. ( please submit substantial evidence in the form of pictures at [email protected] to claim your refund.)
- If your package is seized by customs ( Applicable for US, UK and Australia with Free Express Shipping and packages booked via EU Guaranteed shipping)
It is not applicable in the cases of:
- Wrong shipping address submitted by customer.
- Customer unavailability while delivery or failed delivery attempt.
- Packages held by customs ( Not Applicable for US, UK and Australia and packages booked via EU Guaranteed shipping)
If the entire package has not arrived within 30 days of dispatch, contact [email protected] with your order number and tracking details. If the carrier confirms that the shipment was lost or returned because of a logistics error, eligible customers may choose a free reshipment or refund.
Lost-package coverage applies to qualifying:
- Free Express orders sent to the United States, United Kingdom or Australia
- Orders placed using Guaranteed EU Delivery
If the package arrived but a product is missing or incorrect, keep all contents and packaging. Email support with:
- Your order number
- A list of missing or incorrect products
- Clear photographs of the parcel, shipping label, packaging and everything received
- Any visible signs of damage or tampering
After verifying the claim, support will arrange shipment of the correct or missing product at no additional cost or confirm whether a refund is available. Claims remain subject to the shipping and refund terms applicable when the order was placed.
Review the exact wording in the complete tracking history. Updates such as “Transport leg completed,” “Arrived in destination country” or “Delivered to local carrier” usually describe a stage of international transit and do not mean the parcel was delivered to your address.
If tracking says “Delivered to address,” “Left at door” or “Received by recipient”:
- Check your mailbox, porch, parcel locker, reception desk and other safe locations.
- Ask household members, neighbours and building staff if they accepted it.
- Contact the local postal service with the tracking number and request the delivery location, time and proof of delivery.
- Confirm that the address shown on your order is correct.
If the carrier cannot locate the parcel or confirms misdelivery, email [email protected] with your order number, tracking number and the carrier’s written response. Support will review whether the order qualifies for a refund or reshipment under the applicable delivery terms.
If delivery was attempted
Contact the local carrier immediately to arrange redelivery or collection. Depending on your country, this may be USPS, Royal Mail, Australia Post or another postal service. Use the carrier’s official website or visit the local post office with your tracking number and identification.
Carriers only hold undelivered parcels for a limited period, which varies by service. If you do not arrange collection or redelivery before the deadline, the package may be returned to the sender. A missed delivery caused by customer unavailability may not qualify for a free reshipment.
If the package appears lost
An inactive tracking number or statuses such as “Item bagged,” “Pre-shipment” or “Tracking details not found” do not necessarily mean the parcel is lost. Tracking can take 3–7 business days to activate and may remain unchanged during international transit.
Allow the full estimated delivery period for your shipping method. If the carrier officially confirms that the parcel was lost or returned because of a delivery-partner error, email [email protected] with your order number, tracking number and the carrier’s written confirmation. Support will review the order’s eligibility for a free reshipment or refund.
Continue monitoring the tracking until it confirms that the parcel has been returned and received at the warehouse. A “Return to sender” update does not necessarily mean the warehouse already has the package.
Once the return is received and inspected, support can review your request for either a reshipment or refund. Email [email protected] with your order number, tracking number and preferred resolution.
Free reshipment may be available for qualifying orders sent to the United States, United Kingdom or Australia, and for orders covered by Guaranteed EU Delivery. Eligibility depends on why the parcel was returned. Returns caused by an incorrect address, recipient unavailability, refusal or failure to collect may not qualify for free reshipment or a full refund.
Before requesting another shipment, confirm that the recipient name, address, postcode and contact details are correct.
The money-back guarantee applies only to eligible orders and covers delivery problems under the terms in effect when the order was placed. It does not mean that every order can be refunded for any reason.
Coverage may apply to:
- Qualifying orders delivered to the United States, United Kingdom or Australia
- Eligible EU orders placed using Guaranteed EU Delivery
- Confirmed loss, covered customs seizure, damage or missing products when the required evidence is provided
Coverage may not apply to other destinations, standard EU shipping, incorrect customer addresses, failed collection, recipient refusal or claims submitted outside the required period.
To request a review, email [email protected] with your order number, tracking number, reason for the claim and supporting evidence. Support will assess the request using the policy that applied on the purchase date and confirm whether a refund or reshipment is available.
Gift Card Queries
Unfortunately, we don’t accept gift cards from Amazon and Walmart. But we do accept Razer Gold giftcards in USD which can be easily purchased via Target.com or Recharge.com or Walmart.com or Pcgamesupply.com from anywhere in the world. If you are in the USA, you can also purchase it from a physical store near you.
All our prices on the website are in USD but you can check the conversion at xe.com from anywhere in the world.
You can use a Razer Gold gift card by following these steps:
- Place your order and confirm that Razer Gold is available as a payment option.
- Check the final order total in USD before purchasing the gift card.
- Purchase a physical Razer Gold card from an authorised local retailer, or buy a digital card from a reputable seller such as Target.com, Recharge.com, Walmart.com or PCGameSupply.com in USD.
- Receive the digital giftcard in your email and forward the same to our official email id in the checkout page. If you have a physical giftcard then kindly scratch the card to make the code visible and send the images to the official email id. Please do mention the order id or the email id registered with us while forwarding the email so we can pull out your order.
- Once the gift card is received and verified, we will normally send payment confirmation within 3–20 hours.
Please purchase the correct card type and value, as gift card sales are often non-refundable. Never share the code through the chatbot, social media, or with anyone who contacts you unexpectedly. A Razer Gold card sold by Walmart is not the same as a Walmart-branded gift card.
If you need help, contact [email protected] from the email address registered with your order, but do not include the complete gift card code until support confirms the official secure submission method.
The following are the most common reasons for your gift card not being processed:
- You sent us the gift card purchase confirmation but not the gift card claim code. After you purchase a gift card, you will receive an email with the gift card and a unique code. To complete your order, we’ll need that code together with the gift card value.
- Because you mistakenly sent us an used or expired gift card, we are unable to process it. Please send us a new gift card, and we’ll take care of it.
- It is possible that our processing partner will take some extra time to process your gift card for verification purposes, which will cause the processing time to be significantly longer.
If none of the above four points apply to you and your order is still on hold for more than 48 hours, please contact our support [email protected]
We do add extras equivalent to your card amount. We can also accept multiple giftcards if the right denomination of card is not available. The first confirmation email may only confirm that we received your gift card details. It does not necessarily mean that the payment has completed final verification or that the order is ready to ship.
Gift card payments may require additional checks by our processing partner. In rare cases, a problem may be identified during the final verification stage, such as an invalid, expired, previously used or unverifiable card. If this happens, your order may remain on hold or be cancelled, and we will send you an email explaining the issue.
Please check your inbox and spam folder for any payment, cancellation or shipping update. Once the payment is fully approved and the order is dispatched, you will receive a separate shipping confirmation with tracking information.
If you have not received an update within 48 hours of the initial confirmation, email [email protected] with your order number. Do not send the complete gift card code unless verified support provides an official secure submission method.
The first confirmation email may only confirm that we received your gift card details. It does not necessarily mean that the payment has completed final verification or that the order is ready to ship.
Gift card payments may require additional checks by our processing partner. In rare cases, a problem may be identified during the final verification stage, such as an invalid, expired, previously used or unverifiable card. If this happens, your order may remain on hold or be cancelled, and we will send you an email explaining the issue.
Please check your inbox and spam folder for any payment, cancellation or shipping update. Once the payment is fully approved and the order is dispatched, the tracking info will be updated in the dashboard.
If you have not received an update within 48 hours of the initial confirmation, email [email protected] with your order number. Do not send the complete gift card code unless verified support provides an official secure submission method.
PayPal Queries
PayPal is currently available only for selected countries, including the United Kingdom, United States and Australia. If it is available for your billing location and order, the PayPal option will appear automatically at checkout.
An additional 15% processing charge currently applies to PayPal payments. The complete fee and final total should be displayed before you confirm the transaction.
If PayPal does not appear at checkout, it is not currently available for your location or order. Please select another payment method displayed on the checkout page.
Payment options can change, so rely on those displayed during checkout. Only pay through the official checkout process.
PayPal is normally available for eligible customers in the United States, United Kingdom and Australia. However, availability can depend on your billing location, order details and the current status of the payment provider.
If PayPal does not appear, refresh the checkout page and try again after a few minutes. You can also confirm that your billing country and address are entered correctly. Do not use a VPN or false location information to bypass payment restrictions.
If PayPal remains unavailable, select another payment method displayed at checkout. US customers may also be able to purchase a Razer Gold gift card from an authorised retailer such as Target.com, Recharge.com or Walmart.com, subject to availability.
If PayPal shows the payment as completed but you have not received an order confirmation, first check your spam or junk folder and confirm that the email address entered during checkout is correct.
Please do not place another order until the first payment has been checked, as this could create a duplicate transaction. Payment confirmation and shipping tracking are separate: tracking will only appear after the order has been verified, processed and dispatched.
If you have not received confirmation within 24 hours, or your dashboard has not updated within 48 hours, email [email protected] with your name, payment date, amount and any available order or PayPal transaction reference. Do not send your PayPal password, OTP or complete account credentials.
Due to PayPal restrictions that apply to our business category, we cannot accept PayPal payments directly. Instead, payments must be processed through a third-party merchant service, which charges higher processing fees. These additional costs are therefore added to the order total.
To avoid the extra PayPal fee, you may choose Bitcoin, which can help reduce the overall cost of your order. Check our guide to learn how to buy Bitcoin and use it to complete your payment.
Unfortunately, we cannot issue refunds through PayPal because PayPal restrictions prevent our third-party payment processor from processing refunds for our business category. Attempting a PayPal refund may also result in restrictions being placed on the recipient’s account.
Refunds are therefore issued in Bitcoin. To request one, email your Bitcoin wallet address and order details to [email protected]. If you do not have a Bitcoin wallet, follow our guide to create one.
For your security, only share your public Bitcoin wallet address. Never share your password, private key, or recovery phrase. Refunds are subject to approval.
We use third-party processors to receive payment because PayPal has a zero-tolerance policy for internet pharmacies. As a result, you will never see our name stated anywhere while using PayPal to make a payment. So don’t worry, your money has been transferred to a legitimate account, and your tracking will be updated in your account dashboard within the next 24-48 hours.
Tracking Queries
You have to sign in to your account, open the order dashboard and select “View Tracking” if the order status is marked as “Completed.”
Orders finalized before 3:00 PM GMT are generally dispatched:
Within approximately three hours for Express Shipping orders.
Within approximately 48 hours for Guaranteed EU Delivery orders.
Orders finalized after 3:00 PM GMT are generally dispatched on the next business day.
Weekends and public holidays may extend processing by up to 48 hours.
A tracking number may be issued within 24 hours after dispatch, but it can take 5–7 business days to become active on the carrier’s website. If your order is not marked as “Completed” within three business days, email [email protected] with your order number.
A tracking number may be generated before the carrier completes its first scan. During this period, the tracking page might display “Unknown,” “Pending,” “Not Found,” “Pre-shipment” or “Tracking does not exist.”
For deliveries to the United States, United Kingdom, Australia and European Union countries, tracking generally becomes active within 3–7 business days. Delays can occur while the parcel is processed by the origin postal service, cleared for export or transferred between carriers.
Some international postal services provide limited tracking events, so updates may only appear when the parcel reaches the destination country. If the number remains inactive after seven business days, contact [email protected] with your order number and tracking number.
First, open the complete tracking history and check the exact wording of the latest update. Messages such as “Transport leg completed,” “Delivered to destination country” or “Delivered to local carrier” usually mean the parcel has reached another stage of transit, not your address.
If the status says it was delivered to you:
- Check your mailbox, reception desk, parcel locker and any designated safe place.
- Ask household members, neighbours or building staff whether they accepted it.
- Contact the local carrier with the tracking number and request the delivery time, location and proof of delivery.
- Confirm that the shipping address on your order is correct.
If the carrier cannot locate the parcel or confirms that it was delivered somewhere else, contact [email protected] with your order number, tracking number and the carrier’s response. Do not share account passwords or verification codes.
Check your mailbox, parcel locker, porch, reception area and other safe locations around the property. Ask household members, neighbours or building staff whether they accepted the package.
If you still cannot find it, contact your local USPS post office with the tracking number. Ask them to confirm the delivery address, scan location, delivery time and whether the parcel was left with another person. You can also submit a missing-mail request through USPS.
If USPS confirms that the parcel was lost or delivered to the wrong address, contact [email protected] with your order number, tracking number and the response from USPS.
Guaranteed EU Delivery Queries
Guaranteed EU Delivery is not a one-week or expedited shipping service. The guarantee refers to the refund or reshipment coverage provided if an eligible parcel is stopped by customs or fails to arrive under the applicable terms.
The estimated delivery time is approximately 12–30 days from dispatch. Although the parcel is routed through the EU, processing, carrier handovers and customs procedures still take time. Tracking may not update until the package reaches the destination country or is scanned by the local delivery service.
If the parcel has exceeded the stated delivery window, contact support with your order number and tracking details so its status and guarantee eligibility can be reviewed.
Guaranteed EU Delivery uses a specialised route through the European Union and includes additional protection under the service terms. If an eligible shipment is stopped by customs or does not arrive within the covered conditions, it may qualify for a free reshipment or full refund.
The fee covers the higher handling, routing and coverage costs associated with this service. Express Shipping does not include the same delivery protection.
Guaranteed EU Delivery is currently limited to eligible orders of Modvigil, Artvigil, Modalert and Waklert. Check the EU Store section for current availability, prices and destination eligibility before ordering. Customers remain responsible for complying with local prescription and import laws.
If customs detains or seizes an eligible order sent using Guaranteed EU Delivery, you may request either a replacement shipment at no additional cost or a full refund, subject to the service’s terms.
Email [email protected] with:
- Your order number
- Tracking number
- A copy of the official customs notice or tracking update
- Whether you prefer a replacement or refund
Do not discard any customs correspondence until the claim has been reviewed. Support will verify the shipment’s eligibility and explain the next steps. Do not attempt to misrepresent the parcel or evade customs requirements.
Guaranteed EU Delivery must be selected during checkout. If it was not selected, the order may be dispatched from India or Singapore using the standard shipping service.
Contact customer support immediately if the order was placed less than two hours ago and has not been dispatched. Support may be able to change the shipping method after confirming eligibility and collecting any additional delivery charge.
Once two hours have passed or the parcel has been dispatched, the route cannot be changed. Guaranteed EU Delivery is currently available only for eligible orders of Modvigil, Artvigil, Modalert and Waklert. This option routes qualifying parcels through the EU; it does not necessarily mean they originate there.
Guaranteed EU Delivery appears at checkout only when all eligibility requirements are met:
- The delivery address is in a supported European Union country.
- The cart contains an eligible product: Modvigil, Artvigil, Modalert or Waklert.
- The order contains no more than 130 tablets.
- The selected product is currently available through the EU Store.
Enter your complete EU delivery address and review the cart quantity. If the order qualifies, select “Guaranteed EU Delivery” in the shipping section and pay the additional charge shown at checkout.
If the option still does not appear, do not complete the order using standard shipping if you require guarantee coverage. Contact support to confirm product, destination and stock eligibility.
Eligible packages generally take approximately 12–30 days. Tracking may remain unchanged until the parcel reaches the destination country. If customs stops a covered shipment, it may qualify for a free reshipment or full refund under the service terms.
Guaranteed EU Delivery routes eligible parcels through the European Union, but the dispatch or transit country may vary depending on product availability and the fulfilment route used for the order. The service does not necessarily mean that the parcel originates in an EU country.
The specific origin or carrier may appear in your tracking information once the shipment is processed. If you need to know the expected dispatch route before ordering, contact support with the product, quantity and destination country.
The service is currently available for eligible Modvigil, Artvigil, Modalert and Waklert orders of up to 130 tablets. Delivery generally takes approximately 12–30 days, and tracking may not update until the parcel reaches the destination country.
Product Related Queries
We may be able to source products that are not currently listed on the website. Email [email protected] with:
- The exact product and strength
- The quantity required
- Your destination country
- Any prescription or supporting documentation required by law
Support will check availability, pricing, shipping eligibility and estimated processing time before confirming the order. A request does not guarantee that the product can be supplied.
We do not source or ship prohibited controlled substances. Products must comply with the laws and prescription requirements of the dispatch, transit and destination countries.
All of our products are sourced from FDA-approved manufacturers such as Sun Pharma, Intas Pharma and HAB Pharma, both of which are international corporations with a global footprint.
Our suppliers only use FDA-approved active ingredients in the production of modafinil and armodafinil. Before putting their items on the market, they must go through a series of quality inspections both internally and internationally.
The listed products are generally manufactured in India by companies such as Sun Pharma, Intas Pharmaceuticals and HAB Pharmaceuticals. However, the manufacturing site can vary by product and batch. Check the manufacturer and country of origin printed on the box or blister packaging for the specific item you receive.
Medicines manufactured in India are regulated primarily by Indian national and state authorities, including the Central Drugs Standard Control Organisation where applicable. This does not automatically mean that every product is approved by the US FDA or another international regulator.
Generic medicines are intended to contain the same active ingredient and strength as their reference products, but regulatory approval, formulation, manufacturing standards and evidence of equivalence must be verified for each specific product. Contact support for the manufacturer, batch number, expiry date and available regulatory or quality documentation.
The expiration date varies by product and batch and is printed on the box or blister packaging. Products are generally supplied with up to two years of shelf life from the manufacturing date, but the remaining shelf life when delivered may be shorter.
Before using any medicine, check that the packaging is sealed and confirm the batch number, manufacturing date and expiration date. Store it according to the manufacturer’s instructions. Do not use tablets that are expired, damaged, or stored improperly.
If you need a specific minimum remaining shelf life, contact support before ordering and ask them to confirm the available batch details. No seller can guarantee that a medicine is suitable or safe for an individual patient; consult a qualified healthcare professional when appropriate.
Modalert and Modvigil are brand names for products that generally contain modafinil. Modalert is commonly manufactured by Sun Pharma, while Modvigil is commonly associated with HAB Pharmaceuticals.
Products with the same stated dose may differ in:
- Manufacturer and manufacturing facility
- Inactive ingredients, coating and tablet appearance
- Packaging, available strengths and price
- Regulatory approval and quality documentation
- Individual tolerability and response
The active ingredient may be the same, but that does not guarantee an identical effect for every person. Modafinil is a prescription medicine and may cause side effects or interact with other medicines. A doctor or pharmacist should help determine whether a particular product and dose are appropriate.
We take suspected quality and authenticity concerns seriously. The effect of modafinil can vary, and lack of the expected effect does not by itself prove that a product is counterfeit. However, the complaint should be investigated.
Do not increase the dose or combine it with other stimulants without medical advice. Keep the tablets, box, blister strips and shipping packaging. Email support with:
- Your order number
- Product name and stated strength
- Batch or lot number and expiration date
- Clear photographs of the tablets, blister strips and packaging
- A description of the suspected problem
Support should verify the supplier and batch documentation, investigate the complaint and explain the available refund or replacement options under the applicable policy. A doctor or pharmacist can also assess whether the medicine is appropriate, whether another condition or medicine is affecting its response and whether continued use is safe.
If you experience chest pain, a serious rash, difficulty breathing, severe agitation or another concerning reaction, stop taking it and seek urgent medical care.
Website & Account Related Queries
Select “Forgot password?” on the login page and enter the email address associated with your account. A password-reset link will be sent to that address.
Check your inbox, spam and junk folders. If the message does not arrive after a few minutes:
- Confirm that you entered the correct email address.
- Request another reset email.
- Add the website’s email address to your approved senders.
- Check whether your mailbox is full or blocking automated messages.
If you still cannot receive the link, email [email protected] from the address registered to the account. Support can verify account ownership and issue a new reset link, but they should never ask for or send your existing password.
Customer support is currently available by email only, so we cannot arrange telephone calls. Please allow approximately 8–24 hours for a response. Replies may take longer during weekends, public holidays or unusually busy periods.
Check your spam and junk folders, and confirm that you emailed [email protected] from the address connected to your order. Sending repeated messages about the same issue may create duplicate requests, so keep replies in one email thread and include:
- Your order number
- A clear description of the issue
- Relevant tracking or transaction details
- Any supporting photographs or documents
You can also check your account dashboard for order and tracking updates while waiting. For security, be cautious of anyone claiming to represent support by telephone if phone support has not been arranged through an official channel.
All website prices and card payments are processed in US dollars (USD).
If your card or bank account uses another currency, your bank or card issuer will convert the payment using its own exchange rate. It may also charge a foreign-transaction or currency-conversion fee. These charges are set by the payment provider, so confirm the applicable rate and fees with your bank before paying.
You can use a reputable currency converter to estimate the price in your local currency, but the final amount may differ from the estimate. The exact converted total normally appears on your bank or card statement after the transaction is processed.
Coupons and Free Samples
Returning-customer discounts may be available from the second eligible order onward. Sign in using the same account and email address used for your previous purchase, then add the qualifying products to your cart.
If the discount still does not appear, do not complete payment at the higher price. Email [email protected] with your previous order number and a screenshot of the current cart. Support can confirm your eligibility, explain any minimum-order or product restrictions and provide the correct discount instructions.
A paid sample pack may count as the first purchase if the promotion’s terms allow it. Free samples are offered only through approved blogger, affiliate or reviewer programmes and are separate from the returning-customer discount.
Free samples are not available to general customers. They may be provided to approved bloggers, affiliates or reviewers under the promotional programme, subject to eligibility requirements and applicable laws. Customers who want to try a smaller quantity can purchase the sample pack available on the website. A qualifying sample-pack purchase may make you eligible for a returning-customer discount on a later order, subject to the promotion’s terms.
A sample is still medication. Check prescription requirements, contraindications and interactions with a qualified healthcare professional before using it.
Packaging Queries
Orders are sent in plain, protective outer packaging without promotional branding that identifies the contents to people handling or seeing the parcel. Products remain in their original labelled blister packs or manufacturer packaging and are protected against damage during transit.
The shipping label includes only the information required for delivery. Any customs declaration will accurately describe the contents and value as required by law. Discreet packaging does not guarantee that customs will not inspect, delay or seize a shipment.
An order may arrive in more than one parcel for stock, weight or fulfilment reasons. If this happens, each shipment should have its own tracking information. Refund and reshipment eligibility depends on the destination and shipping option selected.
Payment Queries
Card payments are entered through the secure checkout provided by our payment processor. Our staff will never ask you to send your complete card number, CVV, password or verification code by email, telephone or chat.
Before paying:
Confirm that the address bar shows the correct domain and an HTTPS connection.
Review the privacy policy, refund terms and processor name.
Avoid payment links received through unexpected messages.
Use card security features such as transaction alerts or a virtual card if your bank provides them.
Contact your bank immediately if you notice an unauthorised transaction.
PCI DSS compliance reduces payment-security risk but does not guarantee that a website can never be compromised or that every transaction is risk-free. Any compliance claim should identify the current standard, responsible payment processor and verification status.
