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Credit Card Queries
-Yes we do accept both. Once you hit the VISA/Mastercard option in the checkout page, it will show up different third party partners which you can select and enter your card details and go ahead. This might require KYC verification in order to restrict frauds.
If your bank informed you that no payment attempts were made there could have been some server issues or you might have submitted incorrect bank details.
In this case, you can resubmit your payment with the correct billing information which should match the Mastercard details. If it’s still declined, try paying with a different internationally active card or a different payment method.
Don’t worry about being charged twice because we only handle the most recent order.
Keep in mind that your purchase will appear on your credit card (banking) statement under a different merchant name and not as the store name or any other Pharma related name because we use a variety of merchant services; Once the payment is successful our support will send you an email with a payment confirmation and with the most recent merchant descriptor that will appear on your statement.
A crucial point to keep in mind is that if you call your bank with a question regarding your purchase on our website, you can inquire generally about an international online transaction; however, DO NOT MENTION our website or any other details about your purchase to the bank, as they will immediately decline, as credit cards do not allow direct purchases of prescription medicines online.
You may see an additional fee on your bank statement that is not from us but from your bank. On international transactions, many banks charge a foreign transaction fee for currency exchange. You can double-check this with your bank.
Because we process all credit card payments from outside the United States, your bank may charge you a foreign transaction fee (often 2–5%) for each transaction made outside the United States. A fee like this will help neither our online pharmacy nor our payment processor.
So before placing an order with a credit card make sure you ask your bank to remove any overseas transaction on your card for an amount of your order value (+ transaction fees) for smooth processing of your transaction.
We will email you with a payment confirmation email within the next 24 hrs after your bank approves the transaction and your payment is approved.
Please try placing a new order after you have called your bank and asked them to remove any overseas transactions and it has approved the international transactions for your account. Don’t worry, you won’t be charged twice since we’ll cancel any earlier pending orders with the same details to avoid a duplicate transaction.
We will rerun the transaction and process the payment and send you order confirmation in the next 24 hrs.
If there is any pending transaction showing in your bank statement then it will go off from your bank statement in 24 hours.
You may directly place a new order with any preferred payment method and don’t worry about the previous incomplete orders. Unpaid orders will not be processed and will be cancelled automatically in a few days. You won’t be charged twice since we’ll cancel any earlier pending orders with the same details to avoid a duplicate transaction and consider the latest order only.
You do not need to phone verify your payment on highstreetpharma separately but you may need to call your bank to remove the international restrictions of your order value (+transaction fees of around 2%-5%) before processing the Mastercard payment for smooth processing of the payment. This may not be the case always if you already used an internationally active card that you regularly use for off-shore transactions your payment will be processed swiftly in one go by our processor. You don’t have to go through the hassle of phone verification.
PLEASE NOTE ON OUR WEBSITE NO PHONE VERIFICATION IS REQUIRED BY OUR PAYMENT PROCESSOR.
However, you may receive a call from your bank inquiring about your recent transaction on our website; if you do not receive a call, you may contact your bank using the phone number on the back of your card and request that they authorise the transaction on an overseas website. BUT REMEMBER NOT TO MENTION ANYTHING ABOUT Highstreetpharma OR PHARMACEUTICAL PRODUCTS TO THEM. They will revoke the payment, block your card, and blacklist our processor as credit cards do not allow direct purchases of prescription medicines online.
To be honest, requesting a chargeback through your bank isn’t a wise decision because the issuing bank may revoke your card. We already offer a money back guarantee to our customers as per our policies so if you are not satisfied with our service, you can always request for a refund directly from us.
NOTE: Requesting a chargeback through your credit card provider or bank without first contacting us and following the refund processes is considered fraudulent under U.S.C. Title 18 Section 1029.
Even if a chargeback is made unintentionally, it will cause the customer to be flagged by the community which may happen sometimes when customers see an unknown merchant name on their statement and misjudge it to be a fraudulent transaction. So always remember your bank statement will not have our name mentioned, you can always verify with the order value. For any issues, please get in touch with our support. We will be happy to assist you.
Please keep in mind that your refund will take 15-30 days to process and be credited to your bank account. If you need a quick refund, you may create an account in Binance or Coinbase or Kucoin and provide us your BTC ID to our support email and we’ll process it within 72 hours. If your Query is still not answered you may mail us at [email protected]
Bitcoin Payment
Crypto transactions are secured and anonymous. Please follow our step by step guide for beginners and don’t ever miss out on the offers!
I have sent my bitcoins to the desired wallet, but the order is Pending/Cancelled. What do I do now?
If you have sent the coins on time then you don’t have to worry. The status of the order will update in 24 working hours directly once the order is shipped. You can sit back and relax! If it doesn’t update in 24-48 hours, just let us know at [email protected].
You can send the remaining amount to the same id or you can also inform at [email protected] if you need a new id.
Please notify us the same at [email protected] and we will add extra products for the same.
We encourage our users to utilise bitcoin as a payment option because it allows us to offer significant discounts due to low processing fees, which is not achievable with other payment methods. There are special discounts for using Crypto. Bitcoin also offers anonymity and an extra layer of security. To see step-by-step instructions on how to buy BTC safely, click here.
Bitcoin is absolutely legal and purchasing, trading and exchanging Bitcoin is legalised in most nations. In fact, the purchase of prescription goods is also allowed by bitcoins. Bitcoin transactions are very safe and offer anonymity to the users, click here to know more. It is very easy to use and transact in cryptocurrencies where you just need to create an account in the most popular crypto processing platforms like binance or kraken. Please follow the link here to check step by step instructions on purchasing crypto.
You may follow the step by step instructions here to purchase cryptocurrency or place any orders with crypto on Highstreetpharma.
Shipping Queries
We ship all our products to
The United States
United Kingdom
Australia
European Union
Switzerland
Ireland
Norway- Rest of the World.
Please note that we do not provide refunds or reshipments for Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czech, Denmark, Germany, Hungary, Israel, Iceland, India, Indonesia, Italy, Japan, Jordan, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Russia, Norway, Saudi Arabia, Serbia, Sweden, South Africa, Taiwan, United Arab Emirates, or any other EU country for orders placed with Free Airmail/Express shipping due to strict customs regulations.
We also offer Guaranteed EU Delivery for Nootropic orders for EU nations.
We now guarantee delivery to all EU nations with the Guaranteed EU Delivery option. In the checkout page, select the “Guaranteed EU Delivery” option.
Despite things opening up and returning to normal, shipping has been hampered to some degree by continually changing laws and regulations, as well as partial flight cancellations on and off. Hence parcels are still moving slower than usual. Even for orders dispatched from the same place on the same day, some packages arrive in 10 days and some in a month or little more. In general the normal time frame with Free Express Shipping is 10-30 days these days.
There are three options in shipping-
Free Airmail Shipping – This shipping method was formerly available and typically took 12–30 days for delivery. This shipping method is no longer available. All orders are now shipped via Express Shipping free of charge.
Express shipping– When shipped by Singpost/Indiapost/Swisspost from India or Singapore, express shipping used to take 7-14 days. Now it takes roughly 15-35 days. Previously, this type of delivery was chargeable, but due to the slow movement of packages internationally, all parcels are now sent this way by default free of cost.
NOTE: ALL FREE AIRMAIL SHIPPING OR FREE EXPRESS SHIPPING PACKAGES ARE SENT BY EXPRESS SHIPPING BY DEFAULT SINCE 1.10.21.
Guaranteed EU Delivery– We offer EU Guaranteed shipping to EU citizens, in which orders are transported via EU. The charges are displayed in the checkout page when you place an order as per the quantity and are shipped via EU. It takes about 12-30 days to deliver.
Unfortunately, that service has been halted. The fastest it can reach is 8-30 days minimum.
Yes, we do provide modafinil to the EU via “Guaranteed EU Delivery” option.
Guaranteed EU Delivery: With this shipping we are shipping nootropics at a maximum quantity of 130 tabs via EU to EU at an extra charge. Under this shipping we have you covered and we promise to reship free of cost or refund in full if customs stop your package.
Generally it takes 8-30 days to deliver to countries like the UK, US and Australia and most. For the rest of the world it might take slightly longer to deliver these days.
If you placed your order with Guaranteed EU Delivery then it should take two-four weeks to arrive these days.
Because we aren’t the ones with ultimate power, and the post-pandemic chain of events has slowed the entire logistics chain. So, if your order has not arrived in a month, please wait four weeks for it to update before requesting a refund or reshipment from us, because we are working around the clock to provide you with a great shopping experience, and processing, packaging, and delivering your order takes a lot of time and effort. Requesting a refund before the deadline is unjust to our efforts. Please respect the effort we made to assist you throughout the pandemic and beyond.
Unfortunately we have stopped that service.
Because order information may not appear in the tracking system until the shipment has arrived in your destination country, you may see “Tracking details not found” or “Pre-Shipment” on occasion.
To track your shipment, please allow 5 to 7 business days after getting your shipping confirmation email. Once your tracking number is active, we’ll send you an email with a tracking notification.
When shipped by Singpost/Indiapost/Swisspost from India or Singapore, express shipping used to take 7-14 days. Now it takes roughly 15-35 days. Previously, this type of delivery was chargeable, but due to the slow movement of packages internationally, all parcels are now sent this way by default free of cost.
NOTE: ALL FREE AIRMAIL SHIPPING OR FREE EXPRESS SHIPPING PACKAGES ARE SENT BY EXPRESS SHIPPING BY DEFAULT SINCE 1.10.21.
Free Airmail Shipping was previously available and typically took 12–30 days for delivery.
All orders are now shipped via Express Shipping at no additional cost. While Express Shipping previously took 7–14 days, current delivery times are typically 15–30 days, depending on the destination and customs clearance.
We are able to change your shipping address before the shipment ship from our warehouse, once the shipment ship from the origin country we are unable to make necessary changes.
Customs Clearance Queries
We serve millions of consumers on a regular basis, and the vast majority of items are delivered without a hitch. When your package is seized by customs, the worst that can happen is that it is destroyed or that it is detained and never released. There has never been a case where someone was prosecuted or fined for obtaining modafinil online. As a result, you can place your order without fear.
If your order is seized and you are from the United States, the United Kingdom, or Australia, or if you ordered with Guaranteed EU delivery, we will send you a reshipment or a full refund, no questions asked.
Please note that we do not provide refunds or reshipments for Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czech, Denmark, Germany, Hungary, Israel, Iceland, India, Indonesia, Italy, Japan, Jordan, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Russia, Norway, Saudi Arabia, Serbia, Sweden, South Africa, Taiwan, United Arab Emirates, or any other EU country for orders placed with Free Airmail/Express shipping due to strict customs regulations.
For EU countries, the customs regulations being very stringent the chances of your shipment clearing customs when sent by free shipping from India are only 78 percent, we recommend that you place your order with Guaranteed EU delivery for a hassle-free experience. If there is any problem with customs, we will send you a replacement or a complete refund.
The chances of the shipment being released once it has been seized are slim to none. You can, however, wait 7-10 days for it to update. If it doesn’t, please contact us at [email protected], and we will do everything we can to assist you. If your country is on the list of eligible nations for reshipment, we will ship to you.
Certainly you will be refunded or your product will be reshipped on being seized by customs if you are from US, UK and Australia or if you placed your order with Guaranteed EU Delivery.
Please note that we do not provide refunds or reshipments for Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czech, Denmark, Germany, Hungary, Israel, Iceland, India, Indonesia, Italy, Japan, Jordan, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Russia, Norway, Saudi Arabia, Serbia, Sweden, South Africa, Taiwan, United Arab Emirates, or any other EU country for orders placed with Free Airmail/Express shipping due to strict customs regulations.
Kindly contact us at [email protected] and we will try to help you as much as possible.
Refunds and Reshipment Queries
Due to PayPal’s tight limitations on online pharmacies, we do not provide refunds through PayPal, and we use a third-party processor to process payments on our behalf. Although refunds are technically feasible, any return from us will result in your PayPal account being permanently frozen, as PayPal prohibits payments and refunds to and from internet pharmacies. Exactly same is the situation for Mastercard as well. This is the reason why both of these payment methods are also more expensive than other payment methods because these companies want a cut of your money with strong regulations against online pharmacies. Despite this, we offer both of these payment ways even with all the hassle despite because of the fact that many consumers prefer traditional payment methods. Gift cards are not an appropriate refund alternative.
However, we can only offer refunds in BTC, which preserves both the sender and receiver’s anonymity and is the fastest and safest means of transfer in our industry.
Despite things opening up and returning to normal, shipping has been hampered to some degree by continually changing laws and regulations, as well as partial flight cancellations due to Middle East War on and off. Hence parcels are still moving slower than usual. Even for orders dispatched from the same place on the same day, some packages arrive in 10 days and some in a month or little more. In general the normal time frame with Free Express Shipping is 8-30 days these days.
So, just because your tracking shows no information or says ‘tracking details not found in the carrier’s system’ or ‘item bagged,’ it doesn’t imply your parcel hasn’t been shipped. The tracking may not update until the package reaches the recipient’s country. Please allow 3-5 days for the tracking to become available. At the moment, a delivery takes anything from 8 to 30 days. So you are requested to allow that time.
We work hard every day and night to ensure that your experience on our website and with our delivery partners is positive. Some unforeseen delays are unavoidable in the current situation; please accept our apologies.
Packages can potentially arrive in 30 days in some unusual situations. So, if it doesn’t arrive within 30 days, we’ll reship it or refund your money.
NOTE: ALL FREE AIRMAIL SHIPPING OR FREE EXPRESS SHIPPING PACKAGES ARE SENT BY EXPRESS SHIPPING BY DEFAULT SINCE 1.10.21.
Reship and Refund Policy
It is applicable if:
- Your package didn’t make it through customs after a month for US, UK and AU with Free Express Shipping and EU countries for Guaranteed EU delivery.
- If you receive any damaged product. ( please submit substantial information in the form of pictures of your package at [email protected] to claim your refund.)
- If you received an incomplete order. ( please submit substantial evidence in the form of pictures at [email protected] to claim your refund.)
- If your package is seized by customs ( Applicable for US, UK and Australia with Free Express Shipping and packages booked via EU Guaranteed shipping)
It is not applicable in the cases of:
- Wrong shipping address submitted by customer.
- Customer unavailability while delivery or failed delivery attempt.
- Packages held by customs ( Not Applicable for US, UK and Australia and packages booked via EU Guaranteed shipping)
If your package is lost or returned to the sender due to the errors by our logistics partners we will re-ship your item for free (US, UK, AU and Guaranteed EU customers). If it has not been received 30 days after dispatch. You can also choose to get a refund. Please contact us if you have any questions about redelivery. Please contact us if the order you received from us is incomplete or contains items you did not order. If your order was packed wrongly, we will ship the right or missing product as soon as possible for free of charge.
Despite things opening up and returning to normal, shipping has been hampered to some degree by continually changing laws and regulations. Hence parcels are still moving slower than usual. The virus has triggered a slew of strange logistical events around the world, particularly with items shipping out of Asia. Even for orders dispatched from the same place on the same day, some packages arrive in 8 days and some in a month or little more. In general the normal time frame with Free Express Shipping is 12-35 days these days.
“Transport leg Completed” and “Delivered” may appear on the tracking screen at times.
That does not imply it has been sent to the receiver, so don’t be concerned; they are still being processed, and you will have to wait a few days longer.
However if it shows “delivered at the door’’ or “received by recipient” or something similar but you haven’t received it you need to check at your home whether it was collected by someone in your absence or put in your mailbox or at your nearest post office before raising a refund or reship request.
If delivery was attempted but you could not receive it for any reason then please visit the website of your local postal service provider, such as USPS, Royal Mail, or Australia Post, as soon as possible to make a delivery arrangement or to ask any questions about the delivery procedure. You can schedule a redelivery using the USPS website’s Schedule a Redelivery function or by contacting 800-ASK-USPS, or you can pick up the item from your nearest Post Office yourself. Your package will be returned to the sender if it is not claimed within 5 days. It is suggested to visit the nearest post office directly to collect the package.
Lost Package
If the package is lost by the error of our delivery partners which is an extremely rare case and if the courier partner agrees officially to have misplaced your package then we will reship your order.
But if your tracking shows no information or says ‘tracking details not found in the carrier’s system’ or ‘item bagged,’ or if it does not update for a while then it doesn’t imply your parcel is lost. The tracking may not update until the package reaches the recipient’s country. Please allow 3-5 days for the tracking to become available. At the moment, a delivery takes anything from 8 to 30 days. So you are requested to allow that time before claiming for a reshipment.
If you receive a notice stating that your package has been returned to the sender, you must continue to monitor the delivery and we will reship once we receive it. Please be patient and wait for the status to change; if you request a refund at that time, we will do so once it arrives in our warehouse. We will re-ship your item for free (US, UK, AU and Guaranteed EU customers).
Our website advertises a 100% money-back guarantee, but only for certain countries and those who are eligible for the same are US, UK, and Australia and EU (if and only if you ordered with Guaranteed EU delivery). Any other country is not covered by the unconditional money-back promise. The same is stated on our website’s ‘Shipping Information’ page, which you are encouraged to read in its entirety.
Gift Card Queries
Unfortunately, we don’t accept gift cards from Amazon and Walmart. But we do accept Razer Gold giftcards which can be easily purchased via Target.com or Recharge.com or Walmart.com or Pcgamesupply.com.
All our prices on the website are in USD but you can check the conversion at xe.com from anywhere in the world.
You can buy physical gift cards of Razer Gold giftcards from your nearest store in the USA and send us an image with the code at [email protected]. We will process it and send you a confirmation within 12-24 hrs.
If a physical gift card is not available near you, you may purchase a Razer Gold giftcard via Target.com or Recharge.com or Walmart.com or Pcgamesupply.com.
You may then forward us the email with the giftcard code from your registered email from the registered email id in our website and it will be processed.
The following are the most common reasons for your gift card not being processed:
- You sent us the gift card purchase confirmation but not the gift card claim code. After you purchase a gift card, you will receive an email with the gift card and a unique code. To complete your order, we’ll need that code together with the gift card value.
- Because you mistakenly sent us an used or expired gift card, we are unable to process it. Please send us a new gift card, and we’ll take care of it.
- It is possible that our processing partner will take some extra time to process your gift card for verification purposes, which will cause the processing time to be significantly longer.
If none of the above four points apply to you and your order is still on hold for more than 48 hours, please contact our support [email protected]
If you have sent us a gift card worth more than your order value, remember to notify that to us and mention your order total when you forward us the gift card email. We can’t use the gift card partially. We will send you extra products worth the excess value in your gift card.
Step-by-step verification from us and third-party processors is included in the gift card transaction procedure. When we get the giftcard from you, we email you a confirmation, and our partners usually process it without any complications. On rare occasions, our partners alert us of a problem with the card when they try to process it in the final stages of verification, and we are forced to cancel your order. We will notify you via email for the same, please do check spam folders.
The following are the most common reasons for your gift card not being processed:
- You sent us the gift card purchase confirmation but not the gift card claim code. After you purchase a gift card, you will receive an email with the gift card and a unique code. To complete your order, we’ll need that code together with the gift card value.
- Because you mistakenly sent us an used or expired gift card, we are unable to process it. Please send us a new gift card, and we’ll take care of it.
- It is possible that our processing partner will take some extra time to process your gift card for verification purposes, which will cause the processing time to be significantly longer.
If none of the above four points apply to you and your order is still on hold for more than 48 hours, please contact our support [email protected]
PayPal Queries
We do accept PayPal but it is limited to a few countries only like the UK, US and Australia.
In addition, because PayPal does not allow online pharmacies to accept payments directly, we pay exorbitant fees to a third-party merchant business. Hence when you pay by PayPal you have to pay 15% extra as third-party middlemen imply exorbitant commissions and additional costs since they want a cut of your money. We recommend paying with bitcoin since you will save a lot of money.
We do not have PayPal in other countries like Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czech, Denmark, Germany, Hungary, Israel, Iceland, India, Indonesia, Italy, Japan, Jordan, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Russia, Norway, Saudi Arabia, Serbia, Sweden, South Africa, Taiwan, United Arab Emirates, or any other EU countries.
PayPal is always available to our customers in the United Kingdom, the United States, and Australia.
If it doesn’t appear during checkout, there is some technical issue ongoing with Paypal so you can check back in a few mins.
Here are some options you can explore to address this situation:
Technical glitches which will be resolved swiftly. We suggest checking back in a few minutes to see if the PayPal issue has been resolved.
Try Using a VPN: If you have access to a Virtual Private Network (VPN), attempting a PayPal payment through it might help circumvent certain issues related to your IP address location. It’s worth a try if you have this option available.
Alternatively, you can purchase Razer Gold gift cards in rounded amounts from Target.com or Recharge.com or Walmart.com. Or you can buy a physical Razer Gold giftcard from any nearest store in the USA and send us the image. If you are in the UK, you may use Dundle.com or PCGameSupply to buy gift cards in USD.
If you paid via PayPal and didn’t get a confirmation within a few hours, don’t worry; your order will be processed since 99% of PayPal payments go through without a hitch, and your tracking will be updated on your dashboard within 24-48 hours. If your tracking has not been updated even after 48 hours, please contact our support team at [email protected].
Because PayPal does not allow internet pharmacies to accept payments directly, we pay exorbitant fees to a third-party merchant service to process payment via PayPal, hence the extra charges are added.
Third-party middlemen imply exorbitant commissions and additional costs since they want a cut of your money.
Hence we recommend to pay by Bitcoins as it will help you to save a lot of money. Check here to learn how to buy bitcoins and save more on your order!
We do not give refunds through PayPal due to PayPal’s strict restrictions regarding online pharmacies and we have a third-party processor who processes payments on our behalf. Although refunds are technically possible, any return from us would result in your account being permanently frozen, as PayPal prohibits both payments and refunds to and from online pharmacies.
For any refund please share your BTC id at [email protected] and we will reimburse you there. If you do not have a BTC id click here to make a new one.
We use third-party processors to receive payment because PayPal has a zero-tolerance policy for internet pharmacies. As a result, you will never see our name stated anywhere while using PayPal to make a payment. So don’t worry, your money has been transferred to a legitimate account, and your tracking will be updated in your account dashboard within the next 24-48 hours.
Tracking Queries
Please check your spam folder in case you have missed an email from us. Once you login to “My accounts” tab in the top right corner of the website, you can check the dashboard if the status is marked as ‘completed’ and click on the “view tracking” option so it will display there.
Alternatively we have definitely sent your tracking id to you and you need to browse through your spam. Sometimes some email providers may not allow our email notifications so you can check in the dashboard. If your order is finalised before 3PM GMT, it will be shipped within 3 hours for Free Express Shipping orders and 48 hours for Guaranteed EU orders and your tracking information will be emailed by the end of the day. Any orders placed after that then it will be dispatched the next working day, and you can see the tracking information within the next 24 hours. In the event of weekly or public holidays, you may obtain tracking within 48 hours. If the order status on your dashboard hasn’t been updated to ‘Completed’ within 72 working hours, you may email us at [email protected].
If your order was assigned a tracking number, it implies your shipment was successfully shipped and your order status is In Transit. Usually you may see “Unknown,” “Pending,” “Not Found,” or “Tracking does not exist” on your screen till then. For US, UK, AU and EU countries, it may take 3-7 working days for the tracking to appear on the tracking system because sometimes it goes live after origin customs verification. In very rare situations for certain countries, tracking updates may not be accessible at all; postal operators around the world optimise and speed up their operations by avoiding package scanning.
Scanning and processing in the sender’s country, movement through the borders of various countries, delivery to the recipient country to obtain customs clearance, and then delivery to the local post office for delivery to the customer are all steps in the delivery of a package to the ultimate consumer. All of these phases are posted on the tracking websites, with notifications such as “transport leg completed,” “delivered,” and “delivered to recipient’s nation” being typical. In such a scenario, the simplest approach to verify is to contact your local post office and provide them with your tracking number. If they indicate it was delivered, check your mailbox or residence to see if someone else picked it up on your behalf. If the post office says they don’t know anything about your shipment, you’ll have to wait till it’s transferred from international to national channels.
We kindly request that you contact your nearest post office and ask them where they have delivered the package so you can contact them and collect it.
Guaranteed EU Delivery Queries
Guaranteed EU delivery refers to delivery that is 100 percent guaranteed but not early. Even if it is transported through the EU, it necessitates additional time-consuming procedures that take the same amount of time as any other parcel sent via standard shipping. The only difference is that free shipping to the EU comes with no guarantee of delivery, but Guaranteed EU delivery comes with a 100% money back guarantee.
So please be patient, and the tracking will update once the package arrives in the destination country.
The normal delivery time in the EU with guaranteed EU shipping is 12-30 days.
We transport medications to all EU countries via EU, ensuring that shipments arrive without being held up by customs. Extra charges are required for Guaranteed EU delivery since the costs of providing such a service is very high. As a result, Guaranteed EU delivery requires an additional fee, and sadly, free shipping doesn’t guarantee delivery. Guaranteed EU delivery is limited to Modvigil, Artvigil, Modalert and Waklert only. Kindly check our EU store option for latest stock availability.
If your order is stopped by customs even after paying for EU shipping which is a rare case we will reship your shipment again in a more secure manner next time or if you do not want a replacement we will refund in full. You may get in touch with us at [email protected]
Because you did not pick the EU option at checkout, your order is being shipped from India/Singapore. If you want your item to be transported from the EU, always choose Guaranteed EU delivery, which is only available for the Modvigil, Artvigil, Modalert and Waklert. We are unable to modify the method once your shipment has been already dispatched or after 2 hours of order placement.
With our Guaranteed EU delivery we ship via EU. With this shipping we are shipping Modvigil, Artvigil, Modalert and Waklert at a maximum quantity of 130 tabs via EU at an extra charge. Under this shipping we have you covered and we promise to reship free of cost or refund in full if customs stop your package.
EU Guaranteed Delivery takes about two to four weeks these days and sometimes the tracking for the EU Guaranteed packages do not update unless it reaches the recipient’s country.
With our Guaranteed EU delivery we ship via EU. With this shipping we are shipping Modvigil, Artvigil, Modalert and Waklert at a maximum quantity of 130 tabs via EU at an extra charge. Under this shipping we have you covered and we promise to reship free of cost or refund in full if customs stop your package.
EU Guaranteed Delivery takes about two to four weeks these days and sometimes the tracking for the EU Guaranteed packages do not update unless it reaches the recipient’s country.
Product Related Queries
We do ship custom orders. If you require any additional products not shown in our product list, please email us at [email protected] with the quantity required. We will check availability and contact you with the details.
NOTE: We do not ship any controlled substances that are prohibited by the jurisdiction of the shipper.
All of our products are sourced from FDA-approved manufacturers such as Sun Pharma, Intas Pharma and HAB Pharma, both of which are international corporations with a global footprint.
Our suppliers only use FDA-approved active ingredients in the production of modafinil and armodafinil. Before putting their items on the market, they must go through a series of quality inspections both internally and internationally.
All the generic manufacturing companies like Sun Pharma, Intas Pharma and HAB pharma are based in India and their products are manufactured in India from where it is shipped to the rest of the world. In the manufacture of modafinil and armodafinil, our suppliers only employ FDA-approved active components. They must go through a series of internal and international quality inspections before placing their products on the market.
To produce only high-quality, functional, and safe things, they must adhere to stringent quality control rules. Pharmaceutical firms like HAB Pharma, Intas Pharma and Sun Pharma are constantly scrutinised by the Central Drugs Standard Control Organisation, India’s equivalent of the FDA.
All generic medicines have the same chemical makeup as their branded counterparts and provide the same degrees of effects and potency; the only difference is that they are not market pioneers and are only released when the patents on their branded counterparts expire. They are 80% less expensive than the branded versions.
Our supplier provides us with products that have a minimum shelf life of two years. All of our customers may expect high-quality, safe-to-take items that are brand new. We will not supply you with anything that will potentially harm you or lead us to lose a business because our objectives are not short-term. We’re here to form a strong, long-term relationship with our customers.
There is no difference between the two apart from the fact that it is manufactured by two different manufacturers and priced differently. Their chemical composition is exactly the same as modafinil and offers equivalent efficacy.
We are not manufacturers of modafinil but only distributors of modafinil and only send FDA approved products from licensed manufacturers. So if you feel the products are not as good and effective you may directly get in touch with the manufacturers and raise a complaint with them for any quality issues. Because we are authorised dealers and procure products with all validated documents we are not liable for any quality issues.
Website & Account Related Queries
You can reset your password by selecting the option during login and checking your inbox and spam folder for the reset link. If you still do not receive it, you can email [email protected] and we will send you the login credentials.
Please allow up to 8-24 hours for a response to an email, and don’t be alarmed if it takes longer around public holidays. In the meantime, you can go through our FAQ for an answer to your question. The majority of questions are thoroughly answered, and your problem should be resolved before contacting us. You can always email us at [email protected] if you can’t find a solution to your problem.
We offer 100% online support because it allows us to deliver a high level of service while also optimising our channels to handle issues as quickly as possible and drive down costs. We will never contact you by phone because it incurs additional expenditures to set up foreign call centres and intrudes on our customers’ privacy.
Emails can be checked at your convenience, which we don’t do because your purchase status and tracking are updated on your dashboard as you login to your account on our website, so we won’t email you until you create initial contact. This saves time and simplifies things.
All of the prices on our website are in USD, and if you pay by credit card, your payment will be processed in USD as well. You may be charged a fee in addition to your order value of 3-5 percent, which is essentially the international transaction fees imposed by your bank for currency exchange, which you can confirm with your bank.
You may check the price in USD on our website and easily convert to the desired currency on Google in a matter of seconds and 100% accuracy. Because we’ll be doing the same thing to inform you of the rates, why waste time waiting for us to respond when you can do it in seconds yourself?
Coupons and Free Samples
We don’t offer free samples other than to bloggers/affiliates/reviewers, however we do have a sample pack available on our website for a reasonable fee if you wish to try out our items before ordering a significant quantity. Once you’ve purchased the sample pack, you can take advantage of the returning customer discount from your second order onwards. Check out our sample pack now and make big savings!
We don’t offer free samples other than to bloggers/affiliates/reviewers, however we do have a sample pack available on our website for a reasonable fee if you wish to try out our items before ordering a significant quantity. Once you’ve purchased the sample pack, you can take advantage of the returning customer discount from your second order onwards. Check out our sample pack now and make big savings!
Packaging Queries
We recognise the value of our clients’ privacy, thus we package the products in a discrete manner in a padded envelope to prevent contamination.
To prevent drawing unwanted attention to the contents, we put them in normal-looking packages with plain labelling. Only personal healthcare supplements are mentioned.
This works most of the time and almost all packages pass through without a hitch and for the rarest unfortunate cases we will reship the package for you.
To avoid any complications at customs and to limit the chances of entire shipments being intercepted and destroyed, we break bulk orders into many parcels and ship them individually every 5 – 7 days.
Please note that we do not provide refunds or reshipments for Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czech, Denmark, Germany, Hungary, Israel, Iceland, India, Indonesia, Italy, Japan, Jordan, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Russia, Norway, Saudi Arabia, Serbia, Sweden, South Africa, Taiwan, United Arab Emirates, or any other EU country for orders placed with Free Airmail/Express shipping due to strict customs regulations.
Payment Queries
Our website is level 1 PCI DSS 1.2 Compliant which means it is certified by the Payment Card Industry Security Standards Council to be of Level 1 security Standards and consists of advanced security screening and fraud prevention features to protect and secure storage, processing and transmission of cardholder’s data.
It complies with all the 12 requirements for attaining this certification which includes, network security and testing, stored data protection, system vulnerability safeguards, data control access and information security policies.
Furthermore, credit card payments on our website are extremely secure and hassle-free. You simply need to enter your information in a secure section, and no one from our team will ever call you to ask for your sensitive card information. You must input it while processing your card, and your transaction will be completed in a short period of time.
